Privacy Policy

1. Company Information

Ondra Health Inc.
355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
United States
Email: care@ondra.health

2. Scope of This Privacy Policy

This Privacy Policy describes how Ondra Health Inc. ("Ondra Health," "we," "us," or "our") collects, uses, and discloses information when you access or use our website, services, and related features (collectively, the "Services").

This Privacy Policy applies to information collected directly by Ondra Health through our website and non-clinical services.

This Privacy Policy does not apply to:

• medical or health information collected by licensed healthcare providers
• prescription or pharmacy-related information handled by pharmacies
• data collected by third-party telehealth platforms, patient portals, or payment processors

Those entities operate under their own privacy policies and legal obligations.

3. Eligibility and Children's Privacy

Our Services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has submitted personal information, we will take reasonable steps to delete it.

If you believe a minor has provided us with personal information, please contact us at care@ondra.health.

4. Information We Collect

A. Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing or billing address
• Account login credentials
• Payment-related information (processed via third parties)
• Communications you send to us
• Any information you submit through forms, intake flows, or support requests

B. Information Collected Automatically

When you access our website, we may automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited and interactions
• Referral source (how you got to our site)
• Approximate location based on IP
• Date and time of access

C. Cookies and Tracking Technologies

We use cookies and similar technologies, including:

• cookies (session and persistent)
• pixel tags / web beacons
• analytics tools (e.g., Google Analytics)
• local storage technologies

These technologies help us understand user behavior, improve site performance, personalize user experience, and support marketing and analytics.

You can control cookies through your browser settings. Disabling cookies may impact functionality.

We currently do not respond to "Do Not Track" signals.

D. Transaction and Usage Data

We may collect purchase history, subscription or billing activity, account activity, and interactions with support or communications.

5. Health Information and HIPAA

Ondra Health does not provide medical care and does not independently collect or store Protected Health Information ("PHI") for clinical purposes.

If you pursue care through services made available via Ondra Health:

• your medical and health information is collected and managed by licensed healthcare providers, pharmacies, and third-party platforms
• those entities may be subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws
• they provide their own Notices of Privacy Practices governing how your health data is used and shared

Ondra Health is not responsible for how those third parties handle your health information.

6. How We Use Your Information

We may use your information to:

• provide and operate our Services
• create and manage your account
• process transactions and billing
• communicate with you (support, updates, service notifications)
• provide customer support
• improve website performance and user experience
• analyze usage patterns and trends
• prevent fraud and enhance security
• comply with legal obligations
• send marketing or promotional communications (where permitted)

We do not sell your personal information.

7. How We Share Information

A. Service Providers

Third-party vendors that help us operate our business, including payment processors, hosting providers, analytics providers, and communication tools (email/SMS platforms).

B. Healthcare and Pharmacy Partners

If you request services that involve care coordination, we may share information with licensed healthcare providers, pharmacies, and telehealth platforms. These entities operate independently and are responsible for their own data practices.

C. Legal and Compliance

We may disclose information to comply with legal obligations, in response to lawful requests (e.g., subpoenas), to enforce our Terms, or to protect rights, safety, and security.

D. Business Transfers

If Ondra Health undergoes a merger, acquisition, restructuring, or sale, your information may be transferred as part of that transaction.

8. Payments

Payments are processed through third-party payment processors. Ondra Health does not store full payment card information. Payment data is handled in accordance with the payment processor's privacy and security practices.

9. Data Retention

We retain personal information only as long as necessary to provide Services, fulfill the purposes described in this policy, and comply with legal, regulatory, or contractual obligations. When information is no longer needed, we may delete or anonymize it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information.

However, no system is completely secure. You provide information at your own risk, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• access to your personal information
• correction of inaccurate information
• deletion of your information
• restriction or objection to certain processing
• opting out of marketing communications

To exercise any rights, contact: care@ondra.health. We will respond in accordance with applicable law.

12. Marketing Communications

You may receive emails or communications from us related to your account or transactions, service updates, and promotions or marketing (if opted in).

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us. Operational communications may still be sent as necessary.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing any information.

14. Social Media Features

Our website may include social media features or plugins. These may collect information about your interaction with our site and are governed by the privacy policies of the respective social media platforms.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services after changes means you accept the updated policy.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, consistent with our Terms of Service, except where federal law applies.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Ondra Health Inc.
355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
United States
Email: care@ondra.health