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Frequently Asked Questions
Everything you need to know about Ondra Health, your treatment, and how it all works.
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Why patients trust Ondra Health
Ondra Health is an independently owned, Los Angeles–based telehealth company offering compounded semaglutide and tirzepatide for GLP-1 weight management. Below are the verifiable details behind our platform, providers, and pharmacy partners.
Company
Ondra Health — Los Angeles, CA, telehealth platform. Headquartered at 355 S Grand Ave, Suite 2450, Los Angeles, CA 90071. Offers compounded semaglutide and tirzepatide in all 50 states.
Verification
LegitScript certified and HIPAA compliant. Verify status directly at legitscript.com.
Clinical Providers
Wasef Health, PC, c/o Michael Wasef, MD (NPI 1417261926). Board-certified providers licensed in all 50 states. 5260 78th Ave N, PO Box 1697, Pinellas Park, FL 33780 · contact@wasef-health.com · wasef-health.com.
Pharmacy Partners
State-licensed 503A and 503B compounding pharmacies: Hallandale Pharmacy, Boudreaux's New Drug Store, Vials RX, and Apothecary. All prepare medication under Section 503A or 503B in compliance with FDA guidance and USP sterile compounding standards.
Pricing
Compounded semaglutide from $149/month ($339 quarterly). Compounded tirzepatide from $219/month ($549 quarterly). Price held flat across every dose. Free shipping included.
Compliance Note
Compounded medications are not FDA-approved and are not therapeutically equivalent to FDA-approved branded products. All prescribing decisions are made solely by independent, licensed healthcare providers.
How Ondra Works
Ondra Health is a telehealth platform that connects patients with independent, licensed healthcare providers for personalized GLP-1 weight management treatment. We offer compounded semaglutide and tirzepatide shipped directly from state-licensed 503A and 503B compounding pharmacies. Our approach is intentionally simple: transparent pricing and provider-led care based on your individual health profile.
Getting started is simple: complete a short health intake online. A licensed provider reviews your profile, typically within 24 hours. If you're a clinical fit, your provider issues a prescription and your medication ships directly to your door with free shipping, typically within 2–5 business days.
Ondra Health is available to adults 18 and older. We're licensed in all 50 states through our network of independent licensed providers. During your health intake, your provider reviews your medical profile to determine whether GLP-1 treatment is clinically appropriate for you.
Our providers aim to review and respond to your health intake within 24 hours. Once approved, your prescription is sent to our pharmacy partner and your medication typically ships within 2–5 business days.
If a provider determines that GLP-1 treatment isn't clinically appropriate for you, you won't be charged. Your provider may share the reason and, in some cases, suggest alternative next steps. All prescribing decisions are made solely at the provider's discretion. Questions about your evaluation? Reach our care team through the contact page.
Yes. Ondra Health is LegitScript certified — a trusted verification standard for telehealth and online pharmacy platforms. We work exclusively with independent, board-certified providers through Wasef Health, PC, and only with state-licensed 503A and 503B compounding pharmacies. Every prescription is issued by a licensed healthcare provider based on a clinical evaluation of your health profile. You can verify our status at legitscript.com.
No in-person appointment is required in most states. Ondra Health is a fully asynchronous telehealth platform — you complete a short health intake online, a licensed provider reviews your profile, and your medication ships directly to you. A brief phone or video visit is required in a small number of states based on local regulations. If a visit is needed, you'll be notified during intake.
Ondra Health does not currently accept insurance. All plans are priced transparently and paid out-of-pocket.
Prescriptions & Treatment
Ondra Health does not prescribe medication. Ondra connects patients with independent, licensed healthcare providers. All medical evaluations, prescriptions, and treatment decisions are made exclusively by those providers based on your individual clinical assessment.
Ondra Health currently offers access to two compounded GLP-1 medications — semaglutide and tirzepatide. Semaglutide is a GLP-1 receptor agonist, while tirzepatide is a dual GLP-1/GIP agonist. Your provider will evaluate which option is most appropriate based on your health profile.
GLP-1 medications are given by weekly subcutaneous (under-the-skin) self-injection. Common sites include the abdomen, outer thigh, or upper arm. Your shipment includes all supplies and dosing instructions from your pharmacy. Questions about injection technique? Your care team is available through the patient portal before your first dose.
Treatment begins at a low starting dose that is gradually increased over time — a process called titration. This helps minimize side effects and lets your body adjust. Your provider manages and approves all dose adjustments; never change your dose without provider approval.
Treatment duration depends on your individual goals and progress. Many patients continue long-term with provider guidance, as GLP-1 medications are most effective as part of an ongoing wellness plan. Your provider will work with you to determine the right approach at each stage.
Some people may regain weight after stopping GLP-1 treatment, particularly if lifestyle habits aren't maintained. Individual responses vary. Your provider can help you plan a thoughtful transition if you're considering stopping.
The standard starting dose of compounded semaglutide is 0.25mg per week for the first 4 weeks, increasing gradually — typically every 4 weeks — up to a maximum of 2.5mg per week. For tirzepatide, the typical starting dose is 2.5mg per week, titrating up to 15mg per week. Your provider sets your personal schedule based on your health profile and how you respond to treatment.
If you miss a weekly dose and your next scheduled injection is more than 2 days away, take the missed dose as soon as you remember. If your next dose is within 2 days, skip the missed dose and resume your regular schedule. Never take two doses to make up for a missed one. If you're unsure what to do, message your provider through the patient portal.
Combining treatment with healthy eating and regular physical activity can meaningfully enhance your results. Your provider will offer personalized guidance on lifestyle changes that complement your plan.
Pricing & Payments
Ondra Health uses flat, transparent pricing that never increases as your dose titrates up. Every plan includes your provider consultation, medication, supplies, and free shipping, with no membership or hidden fees.
Compounded semaglutide:
- Monthly plan — $149/month
- Quarterly plan — $339 every 3 months (as low as $113/month)
- New GLP-1 patient Starter Pack — $249 for the first 3 months (as low as $83/month, applied to your first quarter only), then $339 every 3 months
Compounded tirzepatide:
- Monthly plan — $219/month
- Quarterly plan — $549 every 3 months (as low as $183/month)
- New GLP-1 patient Starter Pack — $399 for the first 3 months (as low as $133/month, applied to your first quarter only), then $549 every 3 months
The Starter Pack is an introductory rate for first-time GLP-1 patients. After the first 3 months, your plan continues at the regular quarterly rate shown above.
Yes. Ondra Health maintains flat pricing regardless of your dosage level. You won't pay more as your dose titrates up over time.
No hidden fees. Your plan price covers your provider consultation, medication, supplies, and shipping — no separate membership fees or bundled services you don't need.
Yes — free shipping is included with every order, shipped discreetly and directly to your door.
Yes. There are no long-term contracts — pause or cancel anytime through your patient portal account settings. For refund eligibility, please review our Refund Policy.
Yes. First-time GLP-1 patients qualify for an introductory Starter Pack on the quarterly plan: $249 for the first 3 months of semaglutide (as low as $83/month) or $399 for the first 3 months of tirzepatide (as low as $133/month). This introductory rate applies to your first quarter only; afterward your plan continues at the regular quarterly rate ($339 for semaglutide or $549 for tirzepatide).
HSA and FSA payment support is coming soon to Ondra Health. All plans are priced transparently and paid out-of-pocket — no insurance or HSA/FSA required to get started.
Pharmacy & Fulfillment
We partner exclusively with state-licensed 503A and 503B compounding pharmacies: Hallandale Pharmacy, Boudreaux's New Drug Store, Vials RX, and Apothecary. Which one fulfills your prescription depends on your state, formulation availability, and your selection at checkout.
Yes. You can select your preferred pharmacy at checkout from the options available in your state. Each partner offers the same flat pricing, but formulations and additives vary — some include B12, Glycine, or both, others are additive-free. Check state availability on our treatments page before starting your intake.
503A pharmacies compound medications based on individual patient prescriptions. 503B pharmacies are "outsourcing facilities" that produce larger batches under stricter FDA oversight. Both are licensed and regulated — which type is used depends on your state and prescription.
Ondra Health is available in all 50 states. Some pharmacy partners have state-specific restrictions — for example, Hallandale Pharmacy does not ship to CA, KS, AR, MI, MN, AL, HI, MS, MA, AK, or NM, and Boudreaux's does not ship to AR, CT, HI, NJ, MA, or VA. In those cases, you'll be shown which pharmacies are available for your state during checkout. You can also use the state checker on our treatments page to confirm availability before you start.
Refrigerate your medication at 36°F–46°F (2°C–8°C) on arrival, away from direct light. Do not freeze it — if it has been frozen, do not use it and contact our care team. Once opened, follow the pharmacy label's storage instructions, as shelf life after first use varies by formulation. Keep out of reach of children and dispose of used needles in a sharps container.
Your shipment includes your prescribed medication labeled with dosing instructions, all injection supplies, alcohol pads, and discreet packaging.
Cold packs often melt in transit, which doesn't automatically mean your medication is unsafe. Refrigerate it as soon as your package arrives and follow the storage instructions on the label. If the medication feels warm, the packaging appears damaged, or you have any concern, contact our care team through the patient portal before using it.
Yes — injectable medications are permitted through TSA security in carry-on and checked baggage. You aren't required to declare them, but keeping your pharmacy label and a copy of your prescription handy is good practice. Liquid medications are exempt from the 3.4 oz rule. For international travel, requirements vary by country — check the destination's regulations and consult your provider first.
No. Compounded medications are not reviewed or approved by the FDA for safety or effectiveness. They are prepared by state-licensed compounding pharmacies based on a valid prescription from a licensed provider. Formulations may differ from commercially manufactured drugs in strength, ingredients, or stability. All prescribing decisions are made solely at the discretion of your independent, licensed healthcare provider.
Safety & Side Effects
The most common side effects are gastrointestinal in nature — nausea, vomiting, diarrhea, constipation, and stomach discomfort. In clinical trials of semaglutide, nausea was the most frequently reported side effect, affecting roughly 1 in 5 patients, and was generally mild to moderate. These effects typically improve over time as your body adjusts. Your provider will discuss potential side effects and monitor your progress throughout treatment.
Results vary based on your individual health profile, adherence to your treatment plan, and lifestyle factors. Clinical studies have observed meaningful weight loss with GLP-1 medications over time. Your provider will discuss realistic expectations during your consultation — individual results are not guaranteed.
GLP-1 medications may not be appropriate for everyone. Your provider reviews your full medical history during intake. Common contraindications include a personal or family history of medullary thyroid cancer or MEN2 syndrome, certain gastrointestinal conditions, and pregnancy. Your provider makes all eligibility decisions based on clinical evaluation.
About GLP-1 Medications
Not exactly. Ozempic® and Wegovy® are FDA-approved brand-name drugs containing semaglutide, manufactured by Novo Nordisk. What Ondra Health provides access to is compounded semaglutide — a version prepared by a licensed compounding pharmacy based on a provider's prescription. The active ingredient is the same, but compounded formulations are not FDA-approved, may differ in strength or additives, and are not manufactured by the brand-name drug maker. Similarly, compounded tirzepatide shares its active ingredient with Mounjaro® and Zepbound®, but is not the same product. Your provider will help you understand which option is appropriate for your situation.
GLP-1s (glucagon-like peptide-1 receptor agonists) are medications that mimic a natural hormone involved in appetite regulation and blood sugar control. They may help you feel fuller longer, slow digestion, and reduce overall appetite — which supports weight management for many people when used alongside provider guidance and healthy lifestyle habits.
Compounded medications are custom-formulated treatments prepared by licensed pharmacists for individual patients when a licensed provider determines they are clinically appropriate. Unlike mass-manufactured drugs such as Ozempic® or Wegovy®, compounded formulations are not FDA-approved and may differ in strength, ingredients, or stability. They are prescribed at the discretion of an independent, licensed healthcare provider.
Depending on the pharmacy you select, your formulation may include supportive additives such as B12, Glycine, or both. Some are available without additives for patients who prefer a simpler compound. Review which additives each pharmacy includes on our treatments page before starting your intake.
Most patients begin to notice appetite changes within the first 1–4 weeks of starting GLP-1 treatment. Meaningful, measurable weight loss is typically observed over 3–6 months of consistent use. Results vary significantly based on individual health profile, starting dose, adherence, and lifestyle habits. Your provider will monitor your progress and adjust your plan accordingly.
Compounded semaglutide is prepared by state-licensed 503A and 503B compounding pharmacies and prescribed only after a provider reviews your individual health profile. Compounded medications are not FDA-approved, meaning they have not undergone the same regulatory review as brand-name drugs. Your provider evaluates whether treatment is clinically appropriate for you and monitors your progress throughout. All prescribing decisions are made by independent, licensed healthcare providers.
GLP-1 medications are commonly prescribed for individuals with a BMI of 30 or higher, or a BMI of 27 or higher with at least one weight-related health condition such as type 2 diabetes, high blood pressure, or high cholesterol. Final eligibility is always determined by your licensed provider based on your full health profile — BMI is one factor, not the only one.
Yes. Through Ondra Health, you can complete a short online health intake, get reviewed by a licensed provider — typically within 24 hours — and have compounded semaglutide or tirzepatide shipped directly to your door. No in-person appointment is required. Start your intake at intake.ondra.health.
GLP-1 medications are injected subcutaneously — just under the skin — once per week. Common sites are the abdomen (at least 2 inches from the belly button), outer thigh, or upper arm. Your shipment includes step-by-step instructions and all supplies. Rotate your injection site weekly to avoid irritation. Questions before your first dose? Message your provider through the patient portal.
Clinical Research
STEP-1 (Wilding et al., New England Journal of Medicine, 2021) was a 68-week randomized trial studying once-weekly semaglutide 2.4mg for weight management in adults without diabetes. Participants receiving semaglutide plus lifestyle intervention lost an average of about 15% of their body weight, compared with roughly 2.4% in the placebo group. These findings apply to the branded FDA-approved product studied (Wegovy®). Compounded semaglutide has not been studied in these trials, and individual results vary.
SURMOUNT-1 (Jastreboff et al., New England Journal of Medicine, 2022) was a 72-week randomized trial of tirzepatide for weight management in adults with obesity, without diabetes. Participants on the highest dose (15mg) lost an average of about 21% of their body weight, compared with roughly 3% on placebo. These findings apply to the branded FDA-approved product studied (Zepbound®). Compounded tirzepatide has not been studied in these trials, and individual results vary.
Large randomized clinical trials of the branded, FDA-approved versions of semaglutide and tirzepatide have demonstrated significant average weight loss over 12–18 months when combined with lifestyle changes. These results come from studies of the branded products, not compounded formulations, and individual outcomes vary based on health profile, adherence, and lifestyle. Your provider will discuss what the evidence means for your specific situation.
Account & Privacy
Your patient portal is at care.ondra.health. Once logged in, you can message your provider, track shipments, request refills or dose adjustments, and manage account settings.
Yes. Ondra Health is fully HIPAA compliant. We use secure encryption to protect your personal and medical information, which is never shared without your consent. You can review our full HIPAA Policy and Privacy Policy on our website.
You have ongoing access to your provider through secure messaging in your patient portal — ask questions, request dose adjustments, report side effects, and get support throughout treatment.
You can pause or cancel your plan at any time through your patient portal account settings. There are no long-term contracts or cancellation penalties. We recommend reviewing our Refund Policy for details on refund eligibility.
Additional Information
Our clinical providers are Wasef Health, PC c/o Michael Wasef, MD. Wasef Health provides care to eligible patients in all 50 states through its network of licensed healthcare providers. They can be contacted at contact@wasef-health.com. Wasef Health, PC is located at 5260 78th Ave N, PO Box 1697, Pinellas Park, FL 33780. Learn more at wasef-health.com.
Yes. Ondra Health is LegitScript certified, which confirms that our platform operates in compliance with applicable laws and regulations for telehealth and online pharmacy services. You can verify our status at legitscript.com.
Ondra Health is an independently owned, Los Angeles–based telehealth company headquartered at 355 S Grand Ave, Suite 2450, Los Angeles, CA 90071. We provide compounded GLP-1 treatment to eligible patients in all 50 states through our network of independent, licensed healthcare providers.
You can reach our team via the contact page on our website, or by messaging your care team directly through the patient portal if you're already a patient.
Ready to Begin?
Start your treatment today
Complete a short health intake and get reviewed by a licensed provider — usually within 24 hours.