Managing Your Plan: Pausing, Changing Refill Dates, Switching Plans & Transferring In
Life changes, and your treatment plan should be able to flex with it. Can I pause my plan? Can I change my refill date? Can I switch from quarterly to monthly? Can I transfer from another provider? This guide explains how to manage each of these on Ondra. Most of it starts in one place — the patient portal — where you can adjust your plan or message your care team directly.
Key takeaways
You can pause your plan, shift your refill date, and switch between monthly and quarterly billing — start these in the patient portal.
To avoid an unwanted charge or shipment, make plan changes before your next billing or refill date.
Transferring from another provider is possible — you'll complete an Ondra visit so a licensed provider can review and establish your plan.
Can I pause my plan?
Yes. If you need to step away — for travel, a break, budget, or any personal reason — you can pause your plan rather than losing your place entirely. The key is timing: pause before your next billing or refill date so you aren't charged for, or shipped, an order you didn't want.
How to pause
Log in to the patient portal to manage your plan, or message your care team to request a pause. If a pause affects an already-approved or in-process order, reach out as early as possible — once a shipment is prepared, options may be more limited.
Can I change my refill date?
Yes. If your refill or billing date doesn't line up with your schedule — maybe your medication runs out on a different cadence, or the timing is inconvenient — you can request a change. Adjusting your refill date can also help you sync deliveries with your injection schedule so you're never caught short.
Make the change in the portal or by messaging your care team, ideally well before the current refill date so the update takes effect in time. If you're trying to align a delivery with running low, tell us your target date and we'll help.
Can I switch from quarterly to monthly (or monthly to quarterly)?
Yes. Ondra offers both monthly and quarterly billing, and you can switch between them. Quarterly plans carry a lower effective monthly cost, while monthly plans spread payments out. Choose whichever fits your budget and commitment level.
To change your billing cadence, update your plan in the portal or message your care team. As with any plan change, make the switch before your next billing date so it applies to the upcoming cycle rather than the one you're already in. If you switch cadence, your next charge and shipment schedule will reflect the new plan going forward.
Can I transfer from another provider?
Yes. If you're currently getting semaglutide or tirzepatide elsewhere and want to move to Ondra, you're welcome to transfer in. Because a licensed provider through Wasef Health, PC must review and establish your care, you'll complete an Ondra online visit as part of the process — this lets the provider understand your history, current dose, and how you've been tolerating treatment.
Be ready to share where you've been getting treatment, your current medication and dose, and how long you've been on it. Your provider uses that to determine the right plan for you on Ondra, including whether to continue at your current dose. Start by completing an online visit, and note in your intake that you're transferring from another provider.
Frequently asked questions
Can I pause my Ondra plan?
Yes. You can pause rather than cancel — just do it before your next billing or refill date so you aren't charged for or shipped an unwanted order. Manage the pause in the patient portal or message your care team. If a pause affects an already-approved or in-process order, reach out as early as possible.
Can I change my refill date?
Yes. If your refill or billing date doesn't fit your schedule, request a change in the portal or by messaging your care team, ideally well before the current refill date. Adjusting the date can help you sync deliveries with your injection schedule so you don't run short.
Can I switch from a quarterly plan to a monthly plan?
Yes. Ondra offers both, and you can switch between them. Quarterly plans have a lower effective monthly cost; monthly plans spread out payments. Update your plan in the portal or message your care team before your next billing date so the change applies to the upcoming cycle.
Can I transfer to Ondra from another GLP-1 provider?
Yes. You'll complete an Ondra online visit so a licensed provider through Wasef Health, PC can review your history and establish your care. Be ready to share your current medication, dose, and how long you've been on it. Note in your intake that you're transferring from another provider.
Where do I make changes to my plan?
Most plan changes — pausing, changing your refill date, or switching between monthly and quarterly — start in the patient portal at care.ondra.health, or by messaging your care team. Make changes before your next billing or refill date so they apply in time.
† This article is for informational purposes only and describes Ondra Health's general plan-management options, which are subject to change. It does not constitute medical advice. Ondra Health is a telehealth platform, not a medical provider. Whether treatment, a plan, or a dose is appropriate for you is a decision made by a licensed provider based on your individual health. Compounded medications are not FDA-approved, are not reviewed by the FDA for safety, effectiveness, or quality before marketing, and are not therapeutically equivalent to FDA-approved branded products. For specifics on timing, billing, or a pending order, contact Ondra support.